Published Ordered Base de Conhecimentos: adMooH English | adMooH Published Ordered Base de Conhecimentos Helprace RSS https://admooh.helprace.com/s17-admooh-english/knowledgebase/all?format=rss What are these different types of displays listed? The field display type has been created to improve the advertising segmentation among the displays in the platform. Advertisers demanded to adMooH to be aware of what were the displays they were adding their campaign”. So, we decided to create 05 categories to help you advertiser to find exactly the types of displays you are searching to your campaign.

Billboards

Billboards are the big digital outdoors, normally exposed on the streets, in public areas, in places crowded of cars and people passing by

Menu Boards

Set of 2 or more displays connected creating a big one. Normally a menu board[_cuted_]

]]> Wed, 11 Oct 2017 20:19:08 +0000 https://admooh.helprace.com/i10-what-are-these-different-types-of-displays-listed https://admooh.helprace.com/i10-what-are-these-different-types-of-displays-listed Support Support The field display type has been created to improve the advertising segmentation among the displays in the platform. Advertisers demanded to adMooH to be aware of what were the displays they were adding their campaign”. So, we decided to create 05 categories to help you advertiser to find exactly the types of displays you are searching to your campaign.

Billboards

Billboards are the big digital outdoors, normally exposed on the streets, in public areas, in places crowded of cars and people passing by

Menu Boards

Set of 2 or more displays connected creating a big one. Normally a menu board is a horizontal or vertical set of displays and are used to show the food menu in fast foods, in replacement of the tradicional non-digital banners.

Standalone Display

The most common Digital Signage display. Unique (or double faced) display, or in some cases, a set of displays connected creating a big display in the same size of a traditional one.

Interactive Display

Normally kiosks with some interative content (an HTML5 or Flash application), made to inform and collect information from the audience.

Mobile Display Network

The main difference between a mobile display is their position. Mobile displays might be anywhere, since it’s in a mobile transportation, such as an airplane, a cab, a tram, a train, etc. It’s normally interactive, but might be standalone (information only)

]]> Can I create an ad campaign for vertical (9:16) displays? Yes. be sure to select only 9:16 displays on your campaign, so your content will fit perfectly. 

]]> Wed, 11 Oct 2017 20:18:55 +0000 https://admooh.helprace.com/i20-can-i-create-an-ad-campaign-for-vertical-9-16-displays https://admooh.helprace.com/i20-can-i-create-an-ad-campaign-for-vertical-9-16-displays Support Support Yes. be sure to select only 9:16 displays on your campaign, so your content will fit perfectly. 

]]> Glossary of Terms Within adMooH's website, you will come across certain terms, which are specific to adMooH or to the Digital Signage Industry. Take a look at the list below to see the common terminology used on the site and their respective definitions

  • Advertiser: A registered user who is able to place ad Campaigns on adMooH
  • DSNO or Publisher: A registered user who is able to add displays to adMooH to monetize them, by receiving ads from Advertisers. 
  • ad: the file to be shown in a campaign. 
  • ad-view: every person who see an ad is an ad-view. To count ad-views, Digital Signage Softwares must have a[_cuted_]
]]> Wed, 11 Oct 2017 20:37:50 +0000 https://admooh.helprace.com/i33-glossary-of-terms https://admooh.helprace.com/i33-glossary-of-terms Support Support Within adMooH's website, you will come across certain terms, which are specific to adMooH or to the Digital Signage Industry. Take a look at the list below to see the common terminology used on the site and their respective definitions

  • Advertiser: A registered user who is able to place ad Campaigns on adMooH
  • DSNO or Publisher: A registered user who is able to add displays to adMooH to monetize them, by receiving ads from Advertisers. 
  • ad: the file to be shown in a campaign. 
  • ad-view: every person who see an ad is an ad-view. To count ad-views, Digital Signage Softwares must have a facial recognizing system integrated. 
  • ad-print, ad-show or print: these 3 terms are used to describe each time an ad is shown on the display. 
  • campaign: advertisers create a task to expose their ad on a selected number of displays, for a specified time (or not) and for a restrict (or not) budget.. this is a campaign 
  • Screen or Display: the monitor used to show the media, from small monitors or TVs to big LED panels :)  Who knows, in the future, it can be also a mobile phone display?
  • Set top box: the equipment used on the display to play media. Normally an small PC, but it can be either the display itself with an O.S. inside, or an small Android device, etc. 
  • Media Player or simply "Player": the same of Set Top Box. 
  • Dashboard: The Dashboard is located on the first display to show the statistical numbers associated with the user's activity on adMooH.
  • Disputes: These are disagreements experienced during an order between a advertisers and DSNOs.
  • adMooH User Protection Policy: adMooh's promise to keep user information private and secure. 
  • Order: When an advertisers places an ad campaign, it's also considered an order.
  • Rating: Best rated and most active advertisers or displays
  • Revenue: This is the money DSNOs earn from completed orders from advertisers
  • Shopping Cart: This is a feature to assist advertisers to place ad campaigns in bulk. This will allow advertisers the opportunity to place an ad campaign on multiple displays at the same time. 
  • Tagged with: Tags (terms) that users place on their displays to help categorize the display.
  • Rated Displays: Are chosen automatically by adMooH from based on a list of criteria, including seniority, pictures exposing the place the display is located in, volume of sales, likes versus dislikes. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
  • Top Rated DSNOs (or Top Rated Publishers): Are chosen manually by adMooH moderators from based on a list of criteria, including seniority, volume of sales, high rating on displays, likes versus dislikes, number of users invited by him. Top Rated DSNOs will earn benefits, such as priority on the search results and/or discount on adMooH's commission. 
]]> Can I change the price per ad-view at any time in my screen? Yes. But when you change you screen ad-view price, the existing campaigns runing on this screen won't be changed, but since you changed the price, the advertiser will receive an alert with your new price to approve. For example, if an ad is playing on your display for 2 cents per ad-print, and you change your mind and turn it to 5 cents, this ad will stop playing on this particular display, and the advertisers will have to approve this change.  Refer to this article to understand what we say to the advertiser for the same question.

]]> Wed, 11 Oct 2017 20:21:17 +0000 https://admooh.helprace.com/i19-can-i-change-the-price-per-ad-view-at-any-time-in-my-screen https://admooh.helprace.com/i19-can-i-change-the-price-per-ad-view-at-any-time-in-my-screen Support Support Yes. But when you change you screen ad-view price, the existing campaigns runing on this screen won't be changed, but since you changed the price, the advertiser will receive an alert with your new price to approve. For example, if an ad is playing on your display for 2 cents per ad-print, and you change your mind and turn it to 5 cents, this ad will stop playing on this particular display, and the advertisers will have to approve this change. 

Refer to this article to understand what we say to the advertiser for the same question.

]]> Can I have multiple campaigns at the same time? Yes. An advertiser can place multiple campaigns at the same time. For each campaign, the advertisers must select displays and start date, and optionally select a max budget and end date. 

]]> Wed, 11 Oct 2017 20:18:48 +0000 https://admooh.helprace.com/i22-can-i-have-multiple-campaigns-at-the-same-time https://admooh.helprace.com/i22-can-i-have-multiple-campaigns-at-the-same-time Support Support Yes. An advertiser can place multiple campaigns at the same time. For each campaign, the advertisers must select displays and start date, and optionally select a max budget and end date. 

]]> Can I pause or delete an active campaign? Sure. If you want to pause your campaign, just click on PAUSE in the campaign card. adMooH campaign system is realtime, so after you click on PAUSE, immediately all screens selected inside will stop, and you will stop spending your money. When you click on PLAY, your campaign returns to the original state.. playing.  If you decide to delete your campaign, and create another, you can do that. 

]]> Wed, 11 Oct 2017 20:18:42 +0000 https://admooh.helprace.com/i23-can-i-pause-or-delete-an-active-campaign https://admooh.helprace.com/i23-can-i-pause-or-delete-an-active-campaign Support Support Sure. If you want to pause your campaign, just click on PAUSE in the campaign card. adMooH campaign system is realtime, so after you click on PAUSE, immediately all screens selected inside will stop, and you will stop spending your money. When you click on PLAY, your campaign returns to the original state.. playing. 

If you decide to delete your campaign, and create another, you can do that. 

]]> What is a “Verified account” ? The stamp “verified Account” tell advertisers that account (and Network) is authentic. In other words, the user is real, and the displays are real, were checked by adMooH team and can be trusted by advertisers. It also tells adveritisers this user is compliant to our display rules. This stamp is shown beside the displays pictures in a verified account.  If some account shows this stamp in other place, it’s a fake account and it’s not trust by adMooH neither should be by advertisers.

adMooH will turn the user and displays verified after the whole process of verification. This FAQ shows[_cuted_]

]]> Wed, 11 Oct 2017 20:21:03 +0000 https://admooh.helprace.com/i13-what-is-a-verified-account https://admooh.helprace.com/i13-what-is-a-verified-account Support Support The stamp “verified Account” tell advertisers that account (and Network) is authentic. In other words, the user is real, and the displays are real, were checked by adMooH team and can be trusted by advertisers. It also tells adveritisers this user is compliant to our display rules. This stamp is shown beside the displays pictures in a verified account.  If some account shows this stamp in other place, it’s a fake account and it’s not trust by adMooH neither should be by advertisers.

adMooH will turn the user and displays verified after the whole process of verification. This FAQ shows how to request your account to be verified.

Users using a fake stamp are subject to be banned from adMooH platform.

]]> Can I place a video campaign on adMooH? Yes, we can support MP4 video files.

]]> Wed, 11 Oct 2017 20:18:36 +0000 https://admooh.helprace.com/i24-can-i-place-a-video-campaign-on-admooh https://admooh.helprace.com/i24-can-i-place-a-video-campaign-on-admooh Support Support Yes, we can support MP4 video files.

]]> How should I request for my account to be verifies by adMooh? The account verification process is very simple: the stamp to “verified account” is given to accounts compliant to adMooH guideline, in special for display rules and integrity.

Send us a request:

To have your account verified, please open a ticket in our Help Central with the subject: “Account Verification”. Please don’t forget to inform us:

-          Your account (e-mail used in adMooH)

-          Name and Surname

-          Your company’s name and TAX ID

-          Your company’s complete address

-          Your company’s fixed phone and your mobile phone (including country code)

-          Optionally, please inform us your Skype account.

After you open[_cuted_]

]]> Wed, 11 Oct 2017 20:21:10 +0000 https://admooh.helprace.com/i14-how-should-i-request-for-my-account-to-be-verifies-by-admooh https://admooh.helprace.com/i14-how-should-i-request-for-my-account-to-be-verifies-by-admooh Support Support The account verification process is very simple: the stamp to “verified account” is given to accounts compliant to adMooH guideline, in special for display rules and integrity.

Send us a request:

To have your account verified, please open a ticket in our Help Central with the subject: “Account Verification”. Please don’t forget to inform us:

-          Your account (e-mail used in adMooH)

-          Name and Surname

-          Your company’s name and TAX ID

-          Your company’s complete address

-          Your company’s fixed phone and your mobile phone (including country code)

-          Optionally, please inform us your Skype account.

After you open the ticket, our team will check your information and contact you back in up to 5 business days to get through the entire process and concede the stamp.

During the verification process, some more information might be requested.

Does this process envolves any local visit to the places where the displays are located ?

Yes. adMooH team will anonymously contact people in the places some of your displays are located. This is made in just a sample, not all the displays, and the number is based on the display network size. adMooH might also send people locally to check the network integrity.

]]> Can I use Adobe® Flash or Video FIles on adMooH? Please refer to:  I have a SWF file and want to place it as my adMooH campaign Can I place a video campaign on adMooH?

]]> Wed, 11 Oct 2017 20:18:30 +0000 https://admooh.helprace.com/i26-can-i-use-adobe-flash-or-video-files-on-admooh https://admooh.helprace.com/i26-can-i-use-adobe-flash-or-video-files-on-admooh Support Support Please refer to: 

I have a SWF file and want to place it as my adMooH campaign

Can I place a video campaign on adMooH?

]]> Can I add more displays after I have created my campaign? No. You can't add more displays at this time. If you want to add more acreens, you have two options: 1) Create another campaign, add your ad file and budget (recommended) (*) 2) Delete your current campaign and create a new one with more displays (*) the option 1 is recommended because Digital Signage Owners have to approve your campaign before it starts to play. If you delete and recreate the campaign for all the displays, displays already approved will have to be approved again, and it sometimes takes time, depending on how often the DSO access his/her e-mail ![_cuted_]

]]> Wed, 11 Oct 2017 20:19:01 +0000 https://admooh.helprace.com/i17-can-i-add-more-displays-after-i-have-created-my-campaign https://admooh.helprace.com/i17-can-i-add-more-displays-after-i-have-created-my-campaign Support Support No. You can't add more displays at this time. If you want to add more acreens, you have two options:

1) Create another campaign, add your ad file and budget (recommended) (*)
2) Delete your current campaign and create a new one with more displays

(*) the option 1 is recommended because Digital Signage Owners have to approve your campaign before it starts to play. If you delete and recreate the campaign for all the displays, displays already approved will have to be approved again, and it sometimes takes time, depending on how often the DSO access his/her e-mail !

adMooH® has on it's roadmap to allow advertisers to insert more displays on the same campaign. Keep posted by accessing our Blog. 

]]> Do I receive a receipt for Campaigns I place on the system? Yes. adMooH® will send monthly a receipt for each advertiser user who spent money on that month and for each publisher who earned money, discriminating all campaigns and money spent or earned, so you can use it to your taxes statement. 

]]> Wed, 11 Oct 2017 20:11:36 +0000 https://admooh.helprace.com/i28-do-i-receive-a-receipt-for-campaigns-i-place-on-the-system https://admooh.helprace.com/i28-do-i-receive-a-receipt-for-campaigns-i-place-on-the-system Support Support Yes. adMooH® will send monthly a receipt for each advertiser user who spent money on that month and for each publisher who earned money, discriminating all campaigns and money spent or earned, so you can use it to your taxes statement. 

]]> How can I add credits in adMooH? For international accounts, you have to use your PayPal® account. If you don't have one, please create at www.paypal.com.

For Brazilian accounts, please refer to this article. 

https://admooh-br.helprace.com/i30-como-faço-para-colocar-créditos-na-admooh

]]> Wed, 11 Oct 2017 20:18:23 +0000 https://admooh.helprace.com/i34-how-can-i-add-credits-in-admooh https://admooh.helprace.com/i34-how-can-i-add-credits-in-admooh Support Support For international accounts, you have to use your PayPal® account. If you don't have one, please create at www.paypal.com.

For Brazilian accounts, please refer to this article. 

https://admooh-br.helprace.com/i30-como-faço-para-colocar-créditos-na-admooh

]]> Can I delete my adMooH account? Yes. You can go to your Account, and click on DELETE ACCOUNT. But there are some steps before deleting an account. You can't delete an account before doing these steps:  1) If you are a Publisher (Digital Signage Network Owners) - disable or delete all of your displays - request to withdrawal all of your money - wait for the withdrawal to be completed - may take from 3 to 5 business days - delete your account If you have money to receive and delete your account, you will lose all of your money.  2) If you are an advertiser -[_cuted_]

]]> Wed, 11 Oct 2017 20:38:08 +0000 https://admooh.helprace.com/i18-can-i-delete-my-admooh-account https://admooh.helprace.com/i18-can-i-delete-my-admooh-account Support Support Yes. You can go to your Account, and click on DELETE ACCOUNT. But there are some steps before deleting an account. You can't delete an account before doing these steps: 

1) If you are a Publisher (Digital Signage Network Owners)

- disable or delete all of your displays
- request to withdrawal all of your money
- wait for the withdrawal to be completed - may take from 3 to 5 business days
- delete your account

If you have money to receive and delete your account, you will lose all of your money. 

2) If you are an advertiser

- stop and delete all of your ad campaigns
- request to withdrawal all of your money
- wait for the withdrawal to be completed - may take from 3 to 5 business days
- delete your account

=====

Important: Your account will become still active until all the steps finish. For example, if you request to withdrawal, it takes 3 to 5 days to complete, so your account will keep active to the date you receive your money. After all, your account is inactivated. 

]]> How can my statement be negative if adMooH is a prepaid service? Any advertiser will be able to have a negative balance. We credit up to U$ 3,00 to every account so advertisers can test the service before adding credits.

]]> Wed, 11 Oct 2017 20:18:17 +0000 https://admooh.helprace.com/i36-how-can-my-statement-be-negative-if-admooh-is-a-prepaid-service https://admooh.helprace.com/i36-how-can-my-statement-be-negative-if-admooh-is-a-prepaid-service Support Support Any advertiser will be able to have a negative balance. We credit up to U$ 3,00 to every account so advertisers can test the service before adding credits.

]]> Can I disable "ad here" message from adMooH from my displays? Yes, you can. You simply disable the template on your Digital Signage Management Software (CMS). But remember 2 things: 1) adMooH "ad here" template increases your sales, and by using this template, the advertiser comes directly to your personal page in your website, and will see not only that particular display, but all of your displays. Disabling our "ad here" template is not a smart decision. 2) if you disable the template and adMooH brings you any advertiser, DON'T FORGET to reenable it, otherwise even approving the ad campaign, the ads won't play and this campaign won't bring you any[_cuted_]

]]> Wed, 11 Oct 2017 20:22:55 +0000 https://admooh.helprace.com/i21-can-i-disable-ad-here-message-from-admooh-from-my-displays https://admooh.helprace.com/i21-can-i-disable-ad-here-message-from-admooh-from-my-displays Support Support Yes, you can. You simply disable the template on your Digital Signage Management Software (CMS). But remember 2 things:

1) adMooH "ad here" template increases your sales, and by using this template, the advertiser comes directly to your personal page in your website, and will see not only that particular display, but all of your displays. Disabling our "ad here" template is not a smart decision.

2) if you disable the template and adMooH brings you any advertiser, DON'T FORGET to reenable it, otherwise even approving the ad campaign, the ads won't play and this campaign won't bring you any money. 

]]> How long does my ad takes to reach my selected displays? It depends.  After you place an ad on displays, each display owner will receive an alert on the software and by e-mail to approve or reject the campaign. We can't control it, but we know they are really interested on approving as fast as they can for the obvious reason the faster they approve, the faster they monetize their displays.   In some cases they can reject, when the ad conflicts with they establishment. For example, let's suppose their establishment is a Bakery, and the ad is from another competitor, I mean, another Bakery :) After the publisher approve the[_cuted_]

]]> Wed, 11 Oct 2017 20:18:10 +0000 https://admooh.helprace.com/i39-how-long-does-my-ad-takes-to-reach-my-selected-displays https://admooh.helprace.com/i39-how-long-does-my-ad-takes-to-reach-my-selected-displays Support Support It depends. 

After you place an ad on displays, each display owner will receive an alert on the software and by e-mail to approve or reject the campaign. We can't control it, but we know they are really interested on approving as fast as they can for the obvious reason the faster they approve, the faster they monetize their displays.
 
In some cases they can reject, when the ad conflicts with they establishment. For example, let's suppose their establishment is a Bakery, and the ad is from another competitor, I mean, another Bakery :)

After the publisher approve the campaign,  and his displays are online (connected to the Internet), it takes around 1 to 5 minutes to start playing. It's really fast !

]]> I have a SWF file and want to place it as my adMooH campaign Adobe® Flash has been discontinued in most of devices, including cell phones, smartphones, etc. adMooH wants you to have the best experience when placing your ad Campaign, and we can't support a plugin which is not supported anymore from Adobe on these devices. Many of Digital Signage Networks use Android or Windows in a small device.  For this reason, we don't allow SWF file to be inserted on your campaign and we will not allow at anytime in the future (unless Adobe change it's mind :) )  To solve this, you have a workaround. Save your SWF file as a[_cuted_]

]]> Wed, 11 Oct 2017 20:18:04 +0000 https://admooh.helprace.com/i41-i-have-a-swf-file-and-want-to-place-it-as-my-admooh-campaign https://admooh.helprace.com/i41-i-have-a-swf-file-and-want-to-place-it-as-my-admooh-campaign Support Support Adobe® Flash has been discontinued in most of devices, including cell phones, smartphones, etc. adMooH wants you to have the best experience when placing your ad Campaign, and we can't support a plugin which is not supported anymore from Adobe on these devices. Many of Digital Signage Networks use Android or Windows in a small device. 

For this reason, we don't allow SWF file to be inserted on your campaign and we will not allow at anytime in the future (unless Adobe change it's mind :) ) 

To solve this, you have a workaround. Save your SWF file as a vídeo and upload into your campaign as a video.

]]> Do I have to Install any software in my Set Top Box to run adMooH? As a publisher, you have a choice of work with adMooH® installing or not the adMooH client in each of your media players. Although you can start working with us without it, for a faster time-to-market, we strongly recommend you to have it installed at some time, for the following reasons: 1) Caching: adMooH client will download all the advertisings (media files) prior to their starting date. This means your media will run locally, instead of being downloaded and played simultaneously. If your internet connection was interrupted or slow, you might have a gap , specially for 15 or 30s[_cuted_]

]]> Wed, 11 Oct 2017 20:38:31 +0000 https://admooh.helprace.com/i27-do-i-have-to-install-any-software-in-my-set-top-box-to-run-admooh https://admooh.helprace.com/i27-do-i-have-to-install-any-software-in-my-set-top-box-to-run-admooh Support Support As a publisher, you have a choice of work with adMooH® installing or not the adMooH client in each of your media players. Although you can start working with us without it, for a faster time-to-market, we strongly recommend you to have it installed at some time, for the following reasons:

1) Caching: adMooH client will download all the advertisings (media files) prior to their starting date. This means your media will run locally, instead of being downloaded and played simultaneously. If your internet connection was interrupted or slow, you might have a gap , specially for 15 or 30s videos. 

2) Management: when you don't have adMooH client installed, you will have a different URL for each player in your network. Imagine you have a 500 display network, having 500 different URLs . Actually, it might be 1000, since you have one URL for 15s and one URL for 30s ads. having the client, no matter your display network size, you'll have just 1 URL for 15s and 1 URL for 30s ads. 

You can download the client here.  

]]> What are the media formats adMooH accepts? adMooH works with Image files, PNG or JPG, and MP4 Video files.

We suggest advertisers to use the best resolution to fit the aspect-ratio. 

For example, for 16:9 displays, you can work in FULL HD as 1920 x 1080 resolutions.  See more about file resolutions here. 

]]> Wed, 11 Oct 2017 20:17:58 +0000 https://admooh.helprace.com/i51-what-are-the-media-formats-admooh-accepts https://admooh.helprace.com/i51-what-are-the-media-formats-admooh-accepts Support Support adMooH works with Image files, PNG or JPG, and MP4 Video files.

We suggest advertisers to use the best resolution to fit the aspect-ratio. 

For example, for 16:9 displays, you can work in FULL HD as 1920 x 1080 resolutions. 

See more about file resolutions here. 

]]>